Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

UK
You may select one of the following two delivery methods at the final checkout page:

First Class Recorded Delivery (1-3 working days): FREE OVER £30 (UK Only)
Next Day Special Delivery: £4.95. Available Monday to Thursday, except bank holidays (UK Only)
Delivery 8.30am-5.30pm
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
Before placing your order, please note:
• If you place your order before 4.00pm on Monday to Thursday it will be dispatched the same day by Royal Mail.
• We cannot specify a particular delivery time.
• Next Day Delivery is not available to the following postcodes;
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

1. After your order has shipped:
• If you need to change your delivery address after you have placed an order please inform customer care.
• You may track your order using a unique tracking link which will be emailed to you.
• If you are not present to accept the delivery the post person will return the parcel to the local Royal Mail depo oir to arrange re-delivery. He will then leave a card through your door informing you of this. A signed note can be left out instructing for the parcel to be left somewhere.
• If there is not a safe place the driver will leave a card with the details of how to collect your parcel from the depot, or how to arrange for a re-delivery.

Multiple Shipments: If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay one delivery charge and we will send you two dispatch confirmation e-mails to advise which items have been dispatched in each parcel. Please note that your entire order should be delivered within the same delivery period, however each parcelmay arrive at a different time.